Issue with Genie Conversation History and AIRO Chats

Incident Report for Workato KR

Resolved

The issue impacting Genie and AIRO chats in the Workato UI has been resolved. During this incident, customers may have experienced incomplete Genie conversation history or been unable to send new messages in AIRO chats when a response included a code block. Genies otherwise continued to respond to new messages. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Posted Oct 27, 2026 - 19:59 UTC

Identified

We have identified an issue impacting Genie and AIRO chats in the Workato UI and are preparing a fix. We will share additional updates as soon as they are available.

Posted Oct 27, 2026 - 17:28 UTC

This incident affected: Workato Agentic (Agent Studio).